Digital Download and Refund Policy

All digital sales are final

Unplugged Tools sells downloadable digital products that are delivered or made accessible electronically. Because customers receive immediate access to content that cannot practically be returned, all completed digital-product purchases are final and nonrefundable, except when a refund or other remedy is required by applicable law.

Please review the product description, format, compatibility information, price, and included materials before completing your purchase.

Refunds are not provided for

To the fullest extent permitted by law, we do not provide refunds, credits, or exchanges because:

• You changed your mind or no longer want the product.

• You did not use, print, or complete the product.

• You expected features or content not stated in the product description.

• You purchased the wrong product or accidentally completed the purchase.

• You purchased the same product more than once.

• Your device, software, printer, internet connection, email provider, or technical knowledge prevents ordinary use of the file.

• You disagree with the product’s style, approach, difficulty, length, or recommendations after receiving access.

• You failed to download the product before the disclosed access or download period expired.

• A promotional price, discount, or bundle became available after your purchase.

• You shared, copied, redistributed, resold, or otherwise used the product contrary to its license.

Defective, inaccessible, or incorrect files

If a purchased file is corrupted, inaccessible through the provided delivery method, duplicated, or materially different from its published description, contact us within 14 calendar days of purchase.

Your request must include:

• The name and email address used at checkout.

• Your order number.

• The product name.

• A clear description of the problem.

• A screenshot or error message when reasonably available.

We will first attempt to restore access, provide reasonable technical assistance, replace the file, or supply a corrected copy. A refund will be considered only if we cannot provide the purchased product or correct a verified material defect within a reasonable period.

Minor formatting differences caused by a customer’s device, software, PDF viewer, browser, printer, paper, ink, accessibility settings, or print settings do not make a product defective.

Download access and customer responsibility

Customers are responsible for providing an accurate email address, maintaining access to that account, using compatible software, downloading purchased files within any stated access period, and securely storing their copies.

Failure to receive an email does not by itself establish nondelivery when the product remains available through the customer account, order page, or another delivery method. Customers should check spam and filtered folders and contact us for assistance before initiating a payment dispute.

Duplicate purchases

We are not obligated to refund duplicate purchases. If our records confirm that the same customer unintentionally purchased the identical product more than once, we may issue a refund or store credit for the duplicate transaction at our discretion or as required by law.

Unauthorized transactions

If you believe a transaction was made without your authorization, contact us promptly and notify your payment provider. We may request reasonable information needed to verify the transaction and protect the associated account.

Chargebacks and payment disputes

Please contact us first so we have an opportunity to investigate and resolve a legitimate delivery or billing problem. Filing a payment dispute does not expand the customer’s rights under this policy.

We may provide the payment processor or financial institution with relevant transaction records, including the applicable policy, checkout acknowledgment, order details, delivery records, account activity, download or access records, and prior customer communications.

If a chargeback or payment reversal is initiated, we may suspend access to the affected downloads and customer account while the matter is reviewed. Access may be permanently revoked when payment is reversed, refunded, determined to be unauthorized, or otherwise not successfully completed.

Personal-use license

Unless a product page expressly states otherwise, each purchase grants one customer a limited, nonexclusive, nontransferable license for personal use only. Purchase does not transfer ownership of the product or its intellectual-property rights.

Files may not be shared, uploaded, copied for others, redistributed, resold, sublicensed, published, placed in shared drives or online groups, or used to create competing or derivative products. Refunds will not be issued after a violation of these restrictions. Unplugged Tools reserves all rights and remedies available under applicable law.

No guaranteed results

Digital products are provided for general educational and informational purposes. Individual experiences and results vary. Dissatisfaction with results, failure to follow the material, or the absence of a particular outcome is not grounds for a refund.

How to request assistance

Submit requests through our contact page. Do not post order numbers, email addresses, payment information, or other personal information publicly.

Submitting a request does not guarantee a refund. Any voluntary exception is made at our sole discretion, does not constitute an admission of liability, and does not require us to make the same exception in another case.

Applicable consumer rights

Nothing in this policy excludes, restricts, or waives a right or remedy that cannot legally be excluded or waived. Where applicable law conflicts with this policy, the mandatory legal requirement controls only to the extent of that conflict.

Last updated August 26, 2026.